Program Manager (736500)
Core
Develops and maintains detailed knowledge of the local labor market to identify job openings, alternative work activities, and training initiatives for participants.
Role type
Mid-level workforce program manager
Builds
Workforce development programs and participant placement services
Domain
Social services / Workforce development
Deliverable
client delivery
Required skills
Labor market analysis, program operations management, participant case management, staff supervision, compliance monitoring, process optimization, goal setting, conflict resolution, Microsoft Office proficiency, valid driver's license
Preferred skills
Bilingual (English/Spanish), sales or staffing experience, public speaking
Responsibilities
Develop plans with employers to identify job openings and training initiatives; supervise local office team to ensure quality services; manage a caseload of participants providing counseling and mentoring; oversee project programmatic activities to meet contractual obligations; analyze processes to optimize performance; coordinate training activities for operations staff; review staff performance and recommend corrective actions.
Seniority
Mid-level, hands-on IC with supervisory duties