Software Imlpementation Engineer - VoIP, SIP, Networking, Windows Server
Core
Remote installation, implementation, configuration, and integration of the NiCE NTR-x recording solution for enterprise-scale compliance in banking.
Role type
Senior Professional Services Engineer (Implementation)
Builds
Enterprise recording and compliance solutions for financial institutions
Domain
Financial Services / Banking / Telephony / Networking
Required skills
NiCE NTR-x platform, Windows Server, SIP/VOIP, Networking (OSI/TCP/UDP), Wireshark, SQL, Cloud (AWS/Azure)
Preferred skills
PBX/ACD integration, VMware/Citrix, Active Directory, Disaster Recovery, Microsoft SQL Server
Technologies
NiCE, Windows Server, Wireshark, AWS, Azure, VMware, Citrix, Avaya, Cisco, Microsoft Teams, Amazon Connect
Responsibilities
Install and configure NiCE NTR-x remotely; Develop and configure software features per design; Plan and execute testing (unit, functional, system); Assist customers with integration points; Provide technical expertise across project lifecycle; Report and escalate implementation issues; Maintain proactive communication with customers and management.
Seniority
Senior, hands-on IC