Operational Service Representative - BILINGUAL (French and English)
Core
Manage passenger flow, queue control, and eligibility verification for restricted areas at Toronto Pearson International Airport terminals.
Role type
Operational Service Representative (Customer Service & Access Control)
Builds
Efficient passenger movement through airport terminals and secure zones
Domain
Aviation / Airport Operations
Deliverable
product features
Required skills
Bilingual communication (English/French), queue management, passenger eligibility validation, kiosk guidance, physical stamina, safety compliance, stakeholder coordination
Preferred skills
Customer service experience, problem-solving, active listening
Technologies
Handheld scanners, automated kiosks, basic software programs, RAIC system
Responsibilities
Greet passengers in French and English, validate travel documentation and entry eligibility, manage queue lines and stanchions, guide passengers through automated systems, coordinate with terminal service providers, monitor zone safety and flow, assist with special needs requests
Seniority
Entry-level / Individual Contributor