Chef.fe de Réception
Core
Leading the front office team to deliver exceptional guest experiences from arrival to departure at a boutique hotel.
Role type
Front Office Manager
Builds
Guest check-in/check-out processes, team operations, and hotel service standards
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team leadership, staff recruitment and training, shift scheduling, financial oversight, operational coordination, customer service management, problem-solving
Preferred skills
Multilingualism, flexibility for weekends and holidays, energy and enthusiasm
Technologies
Hotel management systems, internal tools
Responsibilities
Recruit and manage a team of approximately 20 front office staff; train staff on service standards and internal procedures; create and manage work schedules; oversee daily operations including check-ins, check-outs, and billing; coordinate with housekeeping, maintenance, and other departments; handle guest complaints and unexpected issues; analyze customer feedback to drive improvements; ensure security of guests and staff.