Oracle HCM Cloud (Helpdesk) Consultant
Core
Design, configure, and deliver Oracle Fusion Help Desk solutions to transform employee service delivery within secure enterprise environments.
Role type
Senior IC Oracle HCM Cloud Help Desk Consultant
Builds
Oracle Fusion Help Desk functionality (case management, routing, queues, SLAs, escalations, knowledge management) aligned with Core HR processes
Domain
Enterprise HR / Oracle Cloud HCM
Required skills
Oracle Fusion Help Desk implementation, service request management, assignment rules, SLA configuration, queue management, escalation handling, knowledge base management, Core HR processes, project lifecycle delivery, workshop facilitation, stakeholder management
Preferred skills
Oracle Fusion Core HR, Oracle Integration Cloud (OIC), HR shared services, UK public sector programmes, Oracle Cloud HCM certifications, CIPD, service management qualifications
Technologies
Oracle Fusion Help Desk, Oracle Fusion Core HR, Oracle Integration Cloud (OIC), Oracle Cloud Infrastructure (OCI)
Responsibilities
Lead design and delivery of Oracle Fusion Help Desk solutions, advise clients on best practices, configure case management and routing, ensure alignment with Core HR, support testing and deployment, build trusted client relationships
Seniority
Senior, hands-on IC
