Mitarbeiter (m/w/d) Service Team Labor
Core
Coordinate customer orders and service requests for laboratory analysis, ensuring timely delivery and managing sample clarification cases.
Role type
Service operations coordinator (laboratory)
Builds
Timely delivery of laboratory analysis results and sample processing
Domain
Environmental analysis (water, air, solids) and clinical diagnostics
Required skills
Order coordination, LIMS system usage, sample intake processing, technical communication, IT system proficiency (Windows, MS Office)
Preferred skills
Natural science background, technical training (CTA, BTA, MTA, UTA, Chemielaborant)
Responsibilities
Communicate with customers regarding appointment and service requests via email, track customer orders in LIMS, coordinate technical alignment with sales and lab management, process sample clarification cases and assess feasibility, handle follow-up emails for clarification cases.
