Agent - Customs Brokerage (Permit Declaration & Customer Service)
Core
Provide customer service and monitoring for freight shipments to ensure timely arrival and accurate customs declarations for final delivery.
Role type
Customs Brokerage Agent (Permit Declaration & Customer Service)
Builds
Customs entries and shipment tracking for consignees
Domain
Logistics & Customs Brokerage
Required skills
Customs declaration filing, GDP/GDPMDS compliance, shipment monitoring, customer service, data entry, billing, report preparation
Preferred skills
Computer software applications (Excel, Word), problem-solving, interpersonal skills
Technologies
E-Mail, Excel, Word, PowerPoint
Responsibilities
Monitor flight/vessel arrivals and provide feedback to customers, ensure timely delivery to consignee, complete customs competency test and file customs entries, ensure paperwork complies with local rules, meet KPIs on customs entries, respond to customer complaints and queries, answer incoming calls, enter data into systems, bill freight and handling charges, prepare reports
Seniority
Entry-level (Tertiary education + 1 year experience or fresh graduate)