Product Manager, Digital Tech Support
Core
Define service capability and software solution strategy for Digital Technical Support (DTS) to drive innovation in supporting Intuitive's digital product portfolio.
Role type
Product Manager for Digital Technical Support
Builds
Service software solutions and delivery mechanisms for Intuitive's digital product portfolio
Domain
Healthcare technology / Medical device service operations
Deliverable
product features
Required skills
Product management, market research, business case development, cross-functional leadership, data-driven decision making, project management, requirements definition
Preferred skills
MBA, Lean/Six Sigma, medical device service operations knowledge
Technologies
MS Office suite
Responsibilities
Translate DTS feedback and customer insights into roadmaps; develop user/product requirements for service solutions; partner with engineering to improve service delivery software; conduct market research and gather customer feedback; develop business cases for new features and capabilities; track goals and align with business unit objectives.
Seniority
Mid-Senior, hands-on IC