Stellvertretende:r Abteilungsleiter:in stationärer Kundenservice mit 32h/Woche
Core
Supporting the department head in steering, organizing, and developing the stationary customer service department for a luxury fashion retailer.
Role type
Senior IC department manager (customer service)
Builds
Customer service operations and departmental processes for Breuninger department stores
Domain
Retail / Fashion / Luxury
Required skills
Team leadership, process optimization, customer feedback analysis, escalation management, multichannel service management, event representation
Preferred skills
Commercial training or business studies, retail or hospitality experience, analytical thinking, problem-solving
Technologies
None stated
Responsibilities
Support department leadership in steering and developing the stationary customer service department; Ensure optimal floor staffing and smooth operations; Support the team with customer inquiries regarding loyalty programs, complaints, tax-free processing, gift cards, and multichannel services; Monitor and analyze customer feedback to derive improvement potentials; Manage escalations for complex customer issues; Represent Breuninger at customer events
Seniority
Senior, hands-on IC