TL Customer Service Location
Core
Manages and supervises the Customer Service org unit, ensuring standard adherence, process execution, and logistics cost budget planning for automotive power distribution and connectivity.
Role type
Senior Team Lead / Manager, Customer Service & Logistics
Builds
Customer service operations, logistics processes, and inventory accuracy for automotive OEMs and component suppliers
Domain
Automotive industry + Supply Chain / Logistics
Required skills
Team leadership, KPI management, process improvement, budget planning, inventory management, emergency response, training and development, change management
Preferred skills
Consulting, organizational flexibility, diversity planning, succession planning, coaching
Technologies
None stated
Responsibilities
Supervise customer service activities and day-to-day operations between ADC, customers, production facilities, and third-party logistics; Execute emergency measures for missing finished goods or process non-compliance; Create yearly planning of structure and logistics cost budget; Lead direct reports and define their objectives, tasks, and responsibilities; Monitor and evaluate team performance and results.
Seniority
Senior, hands-on IC / Manager