Customer Care Associate
Core
Primary point of contact for customers, managing communication via phone and email while conducting research to verify company registration information and update supplier databases.
Role type
Customer Care Associate (Research & Data Verification)
Builds
Supplier database with accurate company information for global clients
Domain
Business sustainability ratings and corporate compliance
Deliverable
dashboards & analysis
Required skills
Customer service, online research, data verification, stakeholder collaboration, process improvement, multitasking, Microsoft Office proficiency
Preferred skills
Salesforce experience, international exposure, strategic vision
Technologies
Salesforce, Microsoft Office (Excel, Word), national company registers, online databases
Responsibilities
Manage customer communication via phone and email, conduct online research to verify company registration details, update supplier databases, collaborate with internal/external stakeholders, contribute to internal efficiency processes, support strategic initiatives
Seniority
Entry-level to Junior