Ocean Export Lead Agent
Core
Lead agent supporting the Ocean Export Department in managing freight movement, customer service, and team operations for international shipments.
Role type
Senior IC ocean export operations lead
Builds
International export shipments and customer service solutions
Domain
Logistics / Ocean Freight
Deliverable
product features
Required skills
Ocean export operations, freight process management, international documentation, customer relationship management, team mentorship, data entry, billing management, process improvement, sales support, employee onboarding
Preferred skills
2+ years ocean export experience, Microsoft Office proficiency, adaptability, attention to detail, organizational skills, fluent English
Technologies
Microsoft Word, Excel, PowerPoint, workboard, expo, CRM
Responsibilities
Ensure smooth and timely freight process flow; prepare documents for international transportation; manage client and vendor billing; interact with customers to arrange export shipments; monitor shipment reports; allocate team workloads; mentor agents; assist in sales and retention programs; onboard team members; analyze financial transactions; monitor operational metrics.
Seniority
Senior, hands-on IC with team leadership responsibilities