Incident Manager
Core
Managing critical IT incidents (P1/P2), leading bridge calls/war rooms, and coordinating technical teams and vendors to restore services.
Role type
Senior Incident Manager / Major Incident Manager
Builds
IT service stability and incident resolution workflows
Domain
IT Services / IT Operations
Required skills
Incident management, SLA compliance, escalation handling, bridge call leadership, vendor coordination, executive reporting, ServiceNow, BMC Helix, English C1
Preferred skills
Technical leadership, crisis communication, stakeholder management, conflict resolution, decision-making under pressure
Technologies
ServiceNow, BMC Helix, Microsoft Office
Responsibilities
Manage critical incidents (P1/P2), lead bridge calls/war rooms, coordinate multiple technical teams/vendors, track incidents to service restoration, communicate status to stakeholders, create incident documentation and executive reports, manage related problem records
Seniority
Senior, hands-on IC
