Reception Manager
Core
Lead and coordinate the Front Office team to deliver exceptional guest experiences and operational excellence at a hotel.
Role type
Front Office Manager (Reception Manager)
Builds
Guest experiences, departmental performance, and seamless hotel operations
Domain
Hospitality / Hotel Front Office
Required skills
Front Office operations, team leadership, guest relations, operational planning, system knowledge (Opera Cloud), problem-solving
Preferred skills
Opera Cloud PMS, previous Reception leadership experience
Responsibilities
Oversee day-to-day Front Office operations, lead and develop the Front Office team, handle guest enquiries and complaints, collaborate with hotel departments, monitor guest feedback, and drive departmental projects.
Seniority
Mid-level, hands-on IC