Operational Excellence Senior Program Manager, Customer
Core
Drive large-scale operational and service transformation programs to optimize efficiency and customer experience across 17 markets in APAC, Europe, and Turkey.
Role type
Senior Program Manager (Operations Excellence)
Builds
Scalable service delivery models and operational standards for food delivery platforms
Domain
Food delivery / Logistics / Operations
Required skills
Program management, cross-functional team leadership, stakeholder influence, data analysis, change management, process optimization, risk management, KPI tracking, strategic planning
Preferred skills
Experience in global/multi-market environments, familiarity with delivery platforms, SQL, Python, Tableau, Power BI
Technologies
SQL, Excel, Python, Tableau, Power BI
Responsibilities
Lead high-impact programs for operational efficiency and customer experience; Develop program goals and success criteria; Collaborate with cross-functional teams to manage timelines and resources; Track program performance using data-driven metrics; Influence senior stakeholders to drive consensus; Benchmark practices across regions to scale best practices
Seniority
Senior, hands-on IC