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Core
A case manager who provides integrated workforce planning services to job seekers, helping them develop employment plans, access training, and secure self-sustaining employment.
Role type
Entry-level workforce development case manager
Builds
Individual employment/placement plans and service plans for job seekers
Domain
Workforce development and public sector employment services
Deliverable
client delivery
Required skills
Case management, customer service, interview techniques, coaching, program coordination, documentation, driving
Preferred skills
Bilingual capabilities
Technologies
Microsoft Office, Internet, automated case management systems
Responsibilities
Interview customers to assess service needs and explore employment opportunities; coach candidates on presentation and job search strategies; provide career advisement and referrals to training programs; coordinate activities with service providers; document customer interactions and maintain case files; perform home visits and travel to employment/training sites.
Seniority
Entry-level, non-exempt