Application Support Specialist
Core
3rd level technical support for the Exerp ERP platform and web services for global fitness chain operators.
Role type
Senior IC application support specialist
Builds
Client stability and resolution of critical issues for the Exerp platform
Domain
SaaS / Enterprise Fitness Management
Deliverable
client delivery
Required skills
SQL, Excel, database management, English (fluent), Spanish (fluent), incident management, client communication, bug tracking
Preferred skills
API experience, payment processor knowledge (Adyen), fitness industry knowledge, Gym Management Software experience
Responsibilities
Act as daily point of contact for clients via tickets and meetings, analyse and resolve complex product issues, troubleshoot technical issues and track down bugs, report issues to Engineering teams, join Major Incident response team
Seniority
Mid-Senior, hands-on IC