Customs Brokerage Customer Service
Core
Ensure proper and timely movement and clearance of freight by managing customs processes, data entry, and client billing within the Customs Brokerage department.
Role type
Customs Brokerage Customer Service Specialist
Builds
Valid customs declarations and compliant international shipments for customers
Domain
International Trade / Logistics / Customs Compliance
Required skills
Customs brokerage processes, Customs legislation (classification, valuation, origin), Ocean and air documentation, Air/road/ocean transport knowledge, Incoterms, Data entry, Regulatory compliance
Preferred skills
None stated
Technologies
None stated
Responsibilities
Ensure smooth and timely customs process flow; Transpose customs declaration information into the customs entry system; Interact with customs authorities to address issues; Verify documents for Import and Export customs purposes; Track and trace Customs files; Ensure accurate and timely client billing; Maintain strong relationships with customs officers
Seniority
Entry-level to Junior (6 months to 1 year experience required)