Teamleader Customer Service- Milieu
Core
Lead and optimize a team of 10 in water and soil analysis, managing processes from lab analysis to billing and ensuring high-quality customer service.
Role type
Senior Team Leader (Environmental/Water & Soil Analysis)
Builds
Analytical test results and billing processes for environmental clients
Domain
Environmental testing / Water and soil analysis
Required skills
Process optimization, team coaching, project management, forecasting/KPI management, LEAN, operational excellence, ERP systems, chemical/environmental knowledge
Preferred skills
French language, change management, commercial mindset
Technologies
ERP systems
Responsibilities
Develop and implement process improvement plans, oversee customer orders from request to billing, optimize billing flow automation, support team with customer queries and complex cases, coach and develop team members, report to Business Unit Manager