Chef de projet Expert Support 3DX H/F
Core
Pilot user support, optimize processes, and drive continuous improvement for the 3DEXPERIENCE platform to ensure effective adoption and efficient incident resolution.
Role type
Senior project manager (PLM platform support)
Builds
Optimized support workflows and enhanced platform adoption for industrial R&D teams
Domain
Industrial PLM / 3DEXPERIENCE platform
Required skills
3DEXPERIENCE platform expertise, user support management, process optimization, stakeholder management, technical documentation, ITIL methodologies, ticketing tools
Preferred skills
Industrial or R&D environment experience, Product Owner collaboration
Technologies
3DEXPERIENCE, Enovia, CATIA, DELMIA, ServiceNow, Jira
Responsibilities
Supervise the support center (helpdesk, tickets, FAQ), prioritize and escalate technical or functional issues, analyze user feedback to identify improvement areas, propose and pilot platform evolutions, manage relationships with the vendor (Dassault Systèmes), contribute to user documentation
Seniority
Senior, hands-on IC
