Sr Staff Software Engineer
Core
Sr. SW Resident Engineer acting as the primary technical liaison and escalation point for customers, resolving complex automotive software issues and coordinating on-site technical topics.
Role type
Senior IC software engineer (customer-facing technical support)
Builds
Customer satisfaction, product improvement feedback loops, and operational efficiency in automotive software
Domain
Automotive software, manufacturing, and industrial engineering
Deliverable
client delivery
Required skills
automotive software troubleshooting, root cause analysis, technical communication, customer relationship management, cross-functional collaboration, technical training, process improvement, scripting/automation
Preferred skills
automotive OEM account support, quality assurance/compliance knowledge, diagnostic/testing tools, ethernet communications, workflow automation
Responsibilities
Act as primary technical liaison and escalation point for customer issues; Analyze complex technical problems and develop solutions; Communicate technical concepts to customers; Manage customer relationships; Collaborate with manufacturing, quality, and design teams; Conduct technical training sessions; Support root cause analysis for production issues; Coordinate prototypes and logistics
Seniority
Senior, hands-on IC