Scheduler
Core
Plan and schedule Planned Preventative Maintenance (PPM) visits, manage field service engineers' diaries, and coordinate specialist equipment or subcontractors.
Role type
operational scheduler (field service)
Builds
maintenance schedules and field service assignments
Domain
security services / facility maintenance
Required skills
scheduling, diary management, Microsoft Office proficiency, multi-system usage, complaint resolution, administrative coordination
Preferred skills
call centre experience, customer-facing experience, relationship building, problem-solving, organizational skills
Responsibilities
Plan and schedule all Planned Preventative Maintenance (PPM) visits, Manage field service engineers' diaries and allocate work in line with business targets, Make ownership of all return visits required following an engineer's initial attendance, Coordinate and schedule specialist equipment or subcontractors in accordance with company procedures, Log, track, and support the resolution of customer complaints, Carry out any additional administrative or coordination tasks assigned by the Manager