Assistant Manager (Front Office)
Core
Oversee day-to-day front office operations, supervise team members, and ensure positive guest interactions and smooth hotel operations in the absence of senior management.
Role type
Front Office Assistant Manager
Builds
Guest check-in/check-out processes, operational reports, and team rosters
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team supervision, guest relations, complaint resolution, front office system proficiency, roster management, health and safety coordination, emergency response
Preferred skills
Hospitality or Business Management diploma, Microsoft Office and Opera proficiency, Responsible Service of Alcohol certificate, coaching and mentoring ability, strategic planning, business acumen
Technologies
Opera, Microsoft Outlook, Microsoft Office
Responsibilities
Supervise and monitor front office team members, resolve guest complaints and challenges, process guest check-in and check-out, prepare and authorize employee rosters, coordinate emergency situations, ensure public areas are clean and well presented
Seniority
Mid-level management, hands-on operational leadership