Senior Product Manager - Mitigation Platform
Core
Lead a cross-functional team to standardize and elevate operational workflows, owning solutions for case/document lifecycle management, customer communication tools, and agent-facing platforms to resolve customer-impacting issues efficiently.
Role type
Senior Product Manager (Operations/Mitigation Platform)
Builds
Case and document request lifecycle management systems, customer communication tools, and agent-facing platforms for Wise's global operations.
Domain
Fintech / Cross-border payments / Operations Technology
Deliverable
product features
Required skills
Product strategy at scale, team leadership and hiring, hands-on execution (player-coach), data-driven decision making, AI/LLM utilization for product development, stakeholder alignment across engineering/design/ops
Preferred skills
Experience with high-volume customer products, regulatory document synthesis, novel problem solving
Technologies
LLMs, AI tools, SQL
Responsibilities
Define product roadmap and KPIs/OKRs, spearhead servicing improvements by aligning engineering, design, and operations, oversee execution of projects to decrease friction and automate reviews, act as a key connection between global/regional product teams and operational teams