Front Office Application Support – ETRM
Core
Senior Front Office Application Support Analyst ensuring stability of the trade lifecycle, validating P&L, and supporting real-time trading operations for the Supply business in North American power markets.
Role type
Senior Front Office Application Support Analyst
Builds
Trade lifecycle stability, P&L validation, risk monitoring reports, and data-driven insights for the Supply business.
Domain
Energy trading, North American power markets (ERCOT), Financial Risk Management
Required skills
Front office support, Trade support, Application support, SQL, Linux/Unix, Incident management, Root cause analysis, Process documentation, Mentoring
Preferred skills
Orchestrade, Python, Cloud (AWS/Azure), Real-time trading workflows, ERCOT market knowledge, ETRM platforms (Endur, Allegro, RightAngle)
Technologies
SQL, Linux, Unix, Python, Power BI, Orchestrade, AWS, Azure
Responsibilities
Provide senior level support to front office users (traders, schedulers), Ensure stability of the trade lifecycle from capture to end of day, Troubleshoot complex technical and functional issues across ETRM landscape, Monitor and validate PnL, risk exposures, and position data, Coordinate with global teams (development, QA, infrastructure, data), Drive root cause analysis and long term remediation, Document processes and support procedures, Act as a mentor and escalation point for junior analysts, Contribute to Go Live readiness and post implementation stabilization
Seniority
Senior, hands-on IC
