Transcon Agent
Core
Execute shipment requests, source capacity with service providers, and manage shipment tracking and documentation for customers in the logistics industry.
Role type
Customer service agent (logistics operations)
Builds
Shipment execution and tracking services for customers
Domain
Logistics / Supply Chain
Required skills
Customer communication, data entry, shipment tracking, EDI communication, document management, freight routing management, performance metric monitoring
Preferred skills
Ocean documentation knowledge, Hazardous Materials certification
Technologies
EDI systems, Document imaging systems, Operating systems, Excel, Word
Responsibilities
Execute shipment requests, source capacity with approved service providers, monitor and action email boxes, ensure accurate EDI communication, manage data entry into operating systems, track and trace shipments, assist with booking amendments, communicate freight routing deviations, receive and image PODs.
Seniority
Junior to Mid-level, hands-on IC