Casino Supervisor
Core
Oversees casino floor operations, coordinates guest services, and manages staff performance and training.
Role type
Casino floor supervisor
Builds
Guest experiences and operational efficiency for casino floor
Domain
Hospitality + Gaming
Deliverable
client delivery
Required skills
Staff supervision and training, Guest service management, Complaint investigation, Financial forecasting and budgeting, Operational procedure improvement, Attendance and performance monitoring
Preferred skills
None stated
Technologies
Moderately complex computer systems
Responsibilities
Coordinate and provide guest services, Direct requests for extraordinary services, Investigate complaints and advise authorities, Train and evaluate staff, Develop new ideas and improve procedures, Assign and instruct personnel, Observe performance and encourage improvement, Maintain attendance standards