Senior Manager of Service - Food
Core
Lead global service operations for food and pharmaceutical machinery, ensuring high customer satisfaction, optimal machine performance, and financial profitability.
Role type
Senior Manager of Service (Food & Pharma Machinery)
Builds
Service organization, installed base management systems, modernization/retrofit strategies, and predictive service offerings.
Domain
Food manufacturing and packaging machinery industry
Required skills
Service management, mechanical/electrical/mechatronics engineering, GMP and food industry regulations, project management, SAP, strategic planning, team leadership, cross-functional collaboration, data analysis, KPI definition.
Preferred skills
Spanish language fluency, IoT/remote monitoring capabilities, LEAN principles expertise.
Technologies
SAP, IoT, remote monitoring systems
Responsibilities
Lead and develop multidisciplinary service organization; establish organizational structure and competency profiles; foster continuous improvement culture; operate installed base management system; develop modernization and upgrade strategies; collaborate on predictive service offerings; analyze installed base data; lead cross-functional improvement projects; define and measure KPIs.
Seniority
Senior, hands-on IC with strategic oversight
