Service Now Developer
Core
Configure, customize, and maintain ServiceNow ITSM modules (Incident, Problem Management) to support IT service management processes.
Role type
ServiceNow Developer (ITSM)
Builds
Scalable ServiceNow solutions and dashboards for IT service management
Domain
IT Service Management (ITSM)
Required skills
ServiceNow ITSM modules, ServiceNow configuration, ServiceNow customization, ServiceNow best practices, ServiceNow implementation, ServiceNow documentation, ServiceNow governance, ServiceNow troubleshooting, ServiceNow development, ServiceNow deployment
Preferred skills
ServiceNow CSA certification, Javascript, REST APIs, IntegrationHub, ITIL Foundation
Technologies
ServiceNow, Javascript, REST APIs, IntegrationHub
Responsibilities
Configure and maintain ServiceNow ITSM modules, Participate in Incident and Problem Management implementation, Translate business requirements into ServiceNow solutions, Maintain technical and functional documentation, Support end users during new functionality rollouts, Collaborate with Business Analysts to improve ITSM processes, Create dashboards
Seniority
Mid-level, hands-on IC
