Panel Communication Specialist (Data Management Chinese Speaker)
Core
Manage and enhance the experience of panel members participating in Media Measurement projects by creating engaging content, managing communications, and maintaining the panel database.
Role type
Content & Member Engagement Specialist
Builds
Monthly newsletters, weekly bulletins, web portal updates, and email campaigns for panel members
Domain
Market Research / Consumer Intelligence
Deliverable
product features
Required skills
Content creation, Copywriting, Project management, Database maintenance, Customer service, Cross-functional collaboration
Preferred skills
Market research familiarity, Zendesk experience, Creative writing
Technologies
Zendesk
Responsibilities
Develop strategies to diversify channel recruitment sources, Address queries and concerns from panel members, Write and edit content for various communication channels, Create and manage a content calendar, Conduct panel member database maintenance and quality control validations, Collaborate with cross-functional teams to gather insights
Seniority
Individual Contributor