Spa Receptionist
Core
Front-of-house receptionist managing guest reservations, billing, and first impressions at a luxury spa.
Role type
Spa Receptionist
Builds
Guest booking workflows and retail product sales
Domain
Luxury Hospitality / Spa & Wellness
Deliverable
product features
Required skills
Reservation management, Billing administration, Guest consultation, Retail product knowledge, Conflict resolution, Multilingual communication
Preferred skills
Luxury resort experience, Third language fluency
Technologies
Spa management software
Responsibilities
Handle guest reservations and billing, Consult guests on treatments and retail products, Manage booking-related telephone calls, Resolve guest complaints professionally, Maintain clean and organized work area, Log daily client visits and history