UX/UI & Customer Experience Sr Specialist

Bogotá, coFull-time2026-10-09 → 2026-11-11

Core

Lead the end-to-end customer journey optimization within the MiDataCrédito ecosystem, ensuring a seamless experience from acquisition to retention and adoption of financial products and services.

Role type

Senior UX/UI & Customer Experience Specialist

Builds

Digital experiences for web, mobile, marketplace, and conversational AI solutions (chatbots) to drive customer growth and engagement.

Domain

Fintech / Financial Services

Deliverable

product features

Required skills

User research, A/B testing, Design Systems, Generative AI, SQL, Agile, Design Thinking

Preferred skills

Fintech domain expertise, Product Design specialization

Technologies

Figma, FigJam, SQL

Responsibilities

Design and optimize digital experiences across web, mobile, and conversational channels; Conduct user research and usability testing; Analyze metrics and funnels to identify conversion opportunities; Execute A/B tests and experiments; Lead AI-driven experience evolution including chatbots; Translate customer insights into actionable recommendations for Product and Technology teams.

Seniority

Senior, hands-on IC

About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.