Service-Experte für das Schadenmanagement eines Premium-Automobilherstellers (m/w/div.)
Core
Provide telephone and written consultation for damage cases regarding leasing and financing vehicles for commercial and private customers of a leading auto bank.
Role type
Claims management specialist (automotive finance)
Builds
Damage case resolutions for auto bank clients
Domain
Automotive finance / Leasing
Deliverable
client delivery
Required skills
telephone consultation, document verification, independent decision-making, case documentation, knowledge of product liability (Sachmängelhaftung), rate plan modification, buyout offers
Preferred skills
customer service experience, MS Office proficiency
Responsibilities
Consult customers on damage cases, verify document completeness, make independent decisions on case progression, document and close cases, advise on liability and buyout options