Quality Manager
Core
Leads the coordination, implementation, monitoring, and continuous improvement of the hotel's quality management and sustainability agenda across Raffles & Fairmont Doha.
Role type
Senior Quality Manager (Luxury Hospitality)
Builds
Consistent application of brand standards, service excellence principles, and quality procedures across all hotel operations.
Domain
Luxury Hospitality / Quality Management
Deliverable
dashboards & analysis
Required skills
Quality Management Systems, internal audits, guest feedback analysis, corrective and preventive actions, KPI tracking, SOP development, sustainability integration, project management, data analysis
Preferred skills
Luxury hospitality brand standards, sustainability principles, Microsoft Office (Excel, PowerPoint), English fluency
Technologies
Microsoft Office, quality reporting tools
Responsibilities
Lead development and implementation of Quality Management Systems; conduct internal audits, inspections, and brand assessments; analyze quality and guest experience data to identify trends and risks; develop and monitor departmental quality improvement plans; coordinate sustainability-related quality initiatives; benchmark quality practices against industry standards; provide regular performance updates to leadership.
Seniority
Senior, hands-on IC
