Director, Service Delivery
Core
Lead and assure successful implementation of MiraCloud solutions, ensuring client satisfaction, operational excellence, timely delivery, and profitability.
Role type
Senior IC delivery director (IT services/consulting)
Builds
MiraCloud implementation programs and scalable project management practices
Domain
IT services, consulting, CX, Contact Center, CCaaS, SaaS
Required skills
IT delivery leadership, program management, enterprise-scale implementation management, delivery organization scaling, stakeholder management, P&L/profitability management
Preferred skills
Experience leading PMO teams, experience in Managed Services environments
Technologies
MiraCloud, CCaaS, SaaS
Responsibilities
Lead successful delivery of MiraCloud implementation programs; Own customer success throughout implementations; Establish and scale delivery governance and implementation standards; Lead, coach, and develop Project Managers; Ensure delivery performance and profitability align with business objectives; Represent MiraCloud in executive-level customer discussions
Seniority
Senior, hands-on IC
