Deputy Project Director (925582)
Core
Implement total quality management and change management procedures for case management, enrollment, and customer services units while leading outreach to ensure member enrollment.
Role type
Senior management supervisor (workforce development)
Builds
Case management, enrollment, and customer service operations for workforce development programs
Domain
Human services / Workforce development
Required skills
Total quality management, change management, team leadership, process improvement, data reporting, community resource knowledge, vocational rehabilitation knowledge, disability service competencies
Preferred skills
Coaching and mentoring, stakeholder collaboration, best practice development
Technologies
Microsoft Word, Excel, PowerPoint, Outlook
Responsibilities
Implement quality management procedures, manage communication and coordination across units, lead outreach activities, oversee operations metrics reporting, compile data for reports, coordinate community partner meetings
Seniority
Mid-to-Senior, hands-on management