Program Manager, Supportive Services
Core
Manage a reduced caseload of program participants to maximize knowledge of requirements and needs while ensuring achievement of workforce development contract deliverables.
Role type
Mid-level program manager (workforce development)
Builds
Supportive service programs and participant transition to work readiness
Domain
Social services / Workforce development
Required skills
Supervision, policy compliance, contract management, reporting, partnership development, workshop facilitation, participant progress evaluation
Preferred skills
Organizational tools development, community representation, professional development planning
Responsibilities
Provide individualized and group supervision to a team of up to seven staff members; ensure compliance with policies, regulations, and financial requirements; develop partnerships with external partners to reduce barriers; implement workshops and information sessions to support participant success; review and evaluate participant activity to ensure timely transition to work readiness; participate in funder and organizational reporting to meet contract requirements.
Seniority
Mid-level, hands-on IC