Responsable de département (concession) h/f/x 39h
Core
Lead a sales department team to deliver exceptional customer experiences and drive retail performance in a fashion store.
Role type
Department Manager (Retail)
Builds
Sales department operations and customer service standards
Domain
Fashion retail
Deliverable
product features
Required skills
Customer service excellence, Sales data analysis, Team leadership and motivation, Recruitment and onboarding, Talent development, Store operations management, Brand ambassadorship, Adaptability
Preferred skills
Analytical mindset, Retail KPI understanding
Technologies
Sales data tools
Responsibilities
Provide expert style advice and product knowledge to customers, Analyze sales data to maximize department performance, Lead and motivate sales advisors to meet service and presentation standards, Support recruitment and ensure effective integration and training of new team members, Identify and develop future talent within the team, Supervise daily store operations for efficiency and brand compliance, Act as a brand ambassador for every customer interaction, Ensure leadership continuity by replacing the Store Manager when needed