Universal Banker
Core
Frontline banking professional engaging clients to identify needs, resolve queries, and provide appropriate banking solutions while driving sales growth.
Role type
Universal Banker (Branch Banking)
Builds
Consumer banking products and services for individuals, businesses, and high-net-worth clients
Domain
Financial Services / Banking
Deliverable
product features
Required skills
Client engagement, sales target achievement, account lifecycle management, KYC/POPIA/FAIS compliance, financial needs analysis, digital channel education
Preferred skills
Cross-selling, rapport building, pressure handling
Technologies
Self-service channels, digital banking platforms, account management systems
Responsibilities
Engage clients to understand needs and provide banking solutions; Identify sales opportunities and promote products; Open, amend, transfer, and close accounts; Assess client financial situations for recommendations; Educate clients on processes and rights; Maintain accurate records and management information.
