Front Office Executive
Core
Manage daily front office operations including F&B service, front desk, reception, cashiering, and reservations while ensuring guest satisfaction.
Role type
Front Office Executive
Builds
Guest service experiences and hotel operational efficiency
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
F&B service operations, front desk procedures, reservation management, credit problem resolution, guest relations, sales promotion, departmental coordination, event/convention management
Preferred skills
Team leadership, cross-cultural communication, initiative, sales mindset
Responsibilities
Direct daily front office operations, attend to credit problems, assist in improving the Guest Service Department, provide professional service to guests, sell special promotions and facilities, collaborate with management and colleagues
Seniority
Mid-level, hands-on IC