CE Functional Consultant
Core
Functional Consultant specializing in Microsoft Dynamics 365 Customer Engagement (CE) and Field Service modules to design, configure, and implement scalable solutions for customers.
Role type
Senior IC functional consultant (Microsoft Dynamics 365 CE/Field Service)
Builds
Configured and customized Dynamics 365 CE applications including Field Service, Customer Service, and Sales modules
Domain
Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM)
Required skills
Dynamics 365 CE/CRM configuration, Field Service module expertise, Work Order management, Asset Management, Scheduling and Dispatching, Service Agreements, Resource Scheduling Optimization, Inventory Management, Mobile Workforce Management, Requirement gathering, Process mapping, Solution design, UAT support, Data migration, Integrations, Agile and Waterfall methodologies
Preferred skills
Power Platform (Power Apps, Power Automate), Azure Services, APIs, Third-party application integrations, Power BI reporting, Copilot for Dynamics 365, Connected Field Service, IoT integrations
Technologies
Microsoft Dynamics 365, Power Platform, Azure Services, APIs
Responsibilities
Gather and document business requirements, Design and implement functional solutions, Lead requirement workshops and fit-gap analysis, Configure and customize CE applications, Perform system testing and UAT support, Conduct user training and develop documentation, Support data migration and deployment, Provide post-go-live support
Seniority
Senior, hands-on IC