Vendor Experience Specialist
Core
Lead content operations for vendor menus on a food delivery platform, ensuring accuracy, compliance, and performance optimization.
Role type
Senior IC content operations manager (vendor experience)
Builds
Vendor menus, promotional items, and content workflows for food delivery partners
Domain
Food delivery / E-commerce
Deliverable
product features
Required skills
Team leadership, content management, data analytics, project management, cross-functional collaboration, quality assurance, menu optimization, workflow design, KPI tracking, brand compliance
Preferred skills
AI tool utilization, SEO knowledge, UX/UI collaboration, food industry expertise
Technologies
CMS, Google Analytics, AI tools
Responsibilities
Manage and mentor supervisors and team leaders; maintain vendor menu accuracy (items, pricing, images); coordinate menu updates and onboarding; audit content for errors and compliance; monitor performance metrics and provide optimization insights; lead cross-functional initiatives for workflow automation.
Seniority
Senior, hands-on IC with team leadership