Assistant, Front Office with Spanish language skills
Core
Manage daily customer service front office operations for Spain, handling billing, payments, disputes, and account reconciliation via phone and digital channels.
Role type
Customer Service Front Office Assistant
Builds
Customer service excellence and efficient billing/payment processes for the Spanish Business Unit
Domain
Consumer Goods / Beverage Distribution
Required skills
Customer service, Financial analysis, Dispute resolution, Account reconciliation, Process improvement, Internal stakeholder management
Preferred skills
SAP, Reporting tools (Excel), Self-management training
Technologies
SAP, MyCCEP, Excel
Responsibilities
Manage assigned customer portfolio and monitor accounts; Diminish bad debt risk by increasing collections; Analyze and resolve customer disputes; Handle customer queries via telephone, email, and portal; Train customers on self-service portal usage; Support monthly/annual closing activities; Maintain internal control environment and SOX compliance.
Seniority
Entry-level / Junior