Personal Shopper Lead - instashop
Core
Lead and develop the Personal Shopper Coordinator team to ensure consistent execution, high performance, and achievement of operational objectives across retail partners.
Role type
Senior Operations Manager (Personal Shopper Network)
Builds
Personal Shopper network operations for retail partners
Domain
E-commerce / Grocery / Marketplace
Required skills
Workforce planning, Capacity planning, Operational KPI management, Strategic initiative execution, Cross-functional collaboration, Data analysis, Process redesign, Stakeholder management
Preferred skills
Power BI, SQL, Advanced Excel
Responsibilities
Lead and develop the Personal Shopper Coordinator team; Own overall operational performance by driving KPIs; Develop and execute strategic initiatives for business growth; Partner with Commercial and Retail Partner teams; Analyze operational performance and translate insights into action plans; Lead workforce and capacity planning; Drive continuous improvement initiatives.
Seniority
Senior, hands-on IC with management responsibilities