Waiter / Waitress
Core
Providing friendly, efficient, and professional food and beverage service to guests in a luxury hotel setting, ensuring high customer satisfaction.
Role type
Front-of-house service staff
Builds
Dining experiences for hotel guests
Domain
Luxury hospitality
Deliverable
product features
Required skills
Food and beverage service knowledge, order accuracy, menu recommendations, table setting and maintenance, POS system operation, upselling, complaint handling, teamwork, flexible shift work
Preferred skills
Additional languages, luxury brand alignment
Responsibilities
Greet and welcome guests, present menus and explain options, take orders, serve food and beverages, ensure table cleanliness, monitor guest needs, process payments, coordinate with kitchen, handle complaints, assist with opening and closing operations
Seniority
Entry-level to Mid-level, hands-on IC