Front Office Team Leader
Core
Oversee front office operations including check-in/check-out, reservations, and guest services to ensure high-quality service and guest satisfaction.
Role type
Front Office Team Leader
Builds
Guest experiences and operational efficiency for hotel guests
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Hotel management software proficiency (Opera Cloud), leadership, problem-solving, attention to detail, ability to work under pressure
Preferred skills
Experience guiding new staff, promoting loyalty programs, flexibility with non-standard hours
Responsibilities
Oversee check-in/check-out and reservations, address unresolved guest complaints, assist management in developing procedures, guide new staff induction, cultivate team cohesion, ensure policy compliance, promote loyalty programs