Spa Manager - The Wickaninnish Inn
Core
Manage operations, staff, and guest services for a luxury rainforest and coast-inspired spa at a Relais & Châteaux property.
Role type
Senior Spa Manager (hands-on leadership)
Builds
High-end spa treatments, wellness programs, and retail products for luxury hotel guests
Domain
Hospitality + Wellness/Spa
Deliverable
physical/clinical work
Required skills
Luxury guest service, team leadership, HR management, budgeting, financial statement analysis, operational oversight, retail sales management
Preferred skills
Spa practitioner experience, knowledge of specific product lines (Comfort Zone, Sea Flora, etc.), Spa Soft/Maestro software proficiency
Responsibilities
Lead the spa leadership team and ensure service excellence; manage hiring, scheduling, payroll, and performance reviews; oversee cleanliness, safety, and physical condition of the facility; administer the annual budget and monitor retail performance; handle guest concerns and cover treatments/reception as needed.
Seniority
Senior, hands-on IC