Seasonal Palm Court Guest Experience Agent
Core
Deliver high-end hospitality and personalized guest experiences at a luxury hotel's Palm Court restaurant, focusing on arrival preparation, dining service, and VIP relationship management.
Role type
Guest Experience Agent (Hospitality/F&B)
Builds
Personalized guest moments, VIP portfolios, and seamless dining operations for hotel and non-hotel guests.
Domain
Luxury Hospitality / Fine Dining
Deliverable
product features
Required skills
Guest relationship management, reservation management, menu knowledge, VIP coordination, conflict resolution, confidentiality, sales support, database management, multi-tasking under pressure.
Preferred skills
Previous service experience, POS system experience.
Responsibilities
Greet guests and provide engaging service, manage bookings and reservations, assist with menu inquiries and special requests, build rapport with VIPs, maintain guest preference databases, coordinate VIP gifts and amenities, ensure safety and sanitation compliance, handle coat check, and act as a salesperson for the hotel.
Seniority
Entry-level / Seasonal