Senior Business Analyst
Core
Senior Business Analyst supporting IT Corporate team by assessing business needs, resolving incidents, and translating requirements into documented specifications for process and system improvements.
Role type
Senior Business Analyst (IT Operations) (via careerplan.io/jobs/744000153212550-senior-business-analyst-at-sgs)
Builds
Documented requirements, functional designs, user stories, and testing plans for business processes and applications.
Domain
Enterprise Resource Planning (ERP) / Supply Chain Management / Finance
Required skills
Requirements analysis, Functional design, User Acceptance Testing (UAT), Incident management, Process improvement, Stakeholder engagement, Impact assessment, Documentation, Testing oversight, Prioritization
Preferred skills
Oracle Fusion Cloud experience, Automated testing, Business process modeling
Technologies
Oracle EBS R12, Oracle Fusion Cloud
Responsibilities
Provide 2nd or 3rd Level Support for escalated issues; Collaborate with Solution Architects and Delivery teams on initiatives; Monitor escalated issues and assist outsourcers in resolution; Create and foster relationships with business, management, and technical partners; Perform service quality checks on incident tickets; Identify needs and document requirements; Deliver or review functional design documentation; Define and oversee UAT execution; Support deployment/rollout plans.
Seniority
Senior, hands-on IC