Gestionnaire Middle-office - Relations clients H/F
Core
Interface between internal services, partner clients, and internal teams (production, IT, statistics) to manage debt portfolio production and client relations.
Role type
Middle-office client relations manager
Builds
Debt portfolio production workflows and client communication channels
Domain
Financial services / Debt recovery
Required skills
Contractual note writing, inbox management, client liaison, compliance verification, FICP request handling
Preferred skills
Office suite proficiency, analytical synthesis, client relationship management, task prioritization, autonomy
Responsibilities
Produce debt portfolios by drafting specific notes and sending contractual letters, route incoming client communications to appropriate services, answer production team queries regarding managed dossiers, verify execution compliance with contractual commitments, submit FICP deregistration requests
Seniority
Mid-level, hands-on IC